Is it possible to get really great customer service from dissatisfied employees? There is plenty of evidence to show that happy people are more productive, but how can organizations make (and keep) our people happy? It is time to go beyond “motivation” (an overused and tired term) and look at energy, engagement, trust, individual and team styles to discover what really makes people tick.
This workshop is evidence-based and takes into account recent scientific research on happiness and asks who should take responsibility for change when things get miserable.
Participants will explore elements of their own personal happiness (including positivity and optimism) the expectations they have from their employer and the expectations of their employer from them. Theories and research outcomes will be presented and participants will be challenged to take personal responsibility on what they may do about it and managers will be challenged to consider what their company should be doing.